Who We Are
Tradeing.pro Pizza is a food-tech and delivery brand operating across multiple Indian cities. For the purposes of the DPDP Act, we act as a “Data Fiduciary” for personal data we collect and process in India.
- Registered business name: Tradeing.pro Pizza India
- Corporate address: 22, Linking Road, Khar West, Mumbai, Maharashtra 400052
- Support phone: +91 98234 56789
- Support email: privacy@tradeing.pro
Data We Collect
We collect personal and non-personal data when you order, browse our sites, use our apps, or interact with us. Collection is based on lawful purposes, such as providing services, consent, or legitimate uses under applicable Indian law.
Personal Data
- Identity: name, age confirmation, contact details.
- Contact: phone number, email address, delivery addresses.
- Transaction: order history, payment status, UPI reference, masked card digits.
- Location: delivery location, coarse geolocation for nearby outlets (with consent).
- Support: communications sent to us (chat, email, phone recordings as applicable).
Device and Technical Data
- Device identifiers, IP address, browser type, app version, language, and time zone.
- Usage analytics (pages viewed, time on page), app crash logs, and performance metrics.
- Cookies and similar technologies, as described below.
How We Use Your Data
- Service delivery: accept and fulfill orders, process payments (including UPI), fraud prevention.
- Customer experience: personalization, offers, recommendations, and loyalty programs.
- Communications: transactional updates (order status), service messages, and—if you opt-in—marketing.
- Analytics and improvements: measuring performance, fixing bugs, testing features.
- Legal compliance: responding to lawful requests, tax and accounting purposes, and grievance redressal.
Lawful Basis and Consent
We rely on your consent for certain processing activities (e.g., marketing cookies, precise location). For core services, we process data to perform our contract with you and to comply with Indian laws, including the DPDP Act, IT Act, and SPDI Rules.
- Consent: freely given, specific, informed, and unambiguous (revocable at any time).
- Contractual necessity: to deliver pizzas and related services you request.
- Legitimate uses: to prevent fraud and ensure security and service reliability.
- Legal obligations: retention for tax, audit, and regulatory purposes.
Data Retention
We retain data only as long as necessary for the purposes described, unless a longer retention period is required by applicable law. For example, transactional records may be retained for 8 years for taxation and audit.
- Account and orders: retained while active and for a reasonable period after closure.
- Marketing preferences: retained until you withdraw consent.
- Support interactions: retained according to our internal policy and legal obligations.
Security
We implement technical and organizational measures, including encryption in transit, access controls, and staff training. While no system is fully secure, we strive to protect your data with industry-standard safeguards.
International Data Transfers
Your data may be processed outside India by our affiliates or service providers under contractual and security safeguards to ensure a level of protection comparable to that under Indian law.
Children’s Data
Our services are not directed to children under 18. If you believe we have collected data from a minor without appropriate consent, contact us and we will take steps to delete it.
Your Rights Under Indian Law
- Right to access and obtain a summary of your personal data processed by us.
- Right to correction, completion, or updating of your data.
- Right to erasure where applicable, subject to legal obligations.
- Right to grievance redressal via our Grievance Officer.
- Right to withdraw consent for processing where consent is the basis.
- Right to nominate an individual to exercise rights on your behalf, as per DPDP Act.
Contact and Grievance Officer (India)
If you have any concerns, please contact our Grievance Officer. We aim to resolve grievances within the timelines prescribed by the DPDP Act.
- Name: Ms. Rhea Kapoor
- Email: grievance.india@tradeing.pro
- Phone: +91 98907 65432
- Address: Tradeing.pro Pizza India, 22, Linking Road, Khar West, Mumbai, MH 400052
Submit a Data Request
Use the form below to submit an access, correction, deletion, or consent-withdrawal request. We may verify your identity before acting on your request.
Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our operations. If material changes occur, we will notify you via our website or app.